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At Sectionline, we are committed to delivering high-quality web development services that meet your expectations. We understand that circumstances may arise where you need to cancel a project or request a refund. This Return Policy outlines the terms and conditions under which refunds and cancellations are processed for our services.
Because our services involve custom development work tailored specifically to your requirements, our return policy differs from traditional product returns. We invest significant time, resources, and expertise into each project from the moment we begin work. This policy is designed to be fair to both our clients and our team while protecting the interests of all parties involved.
You have the right to cancel your service agreement with us under certain conditions. The cancellation terms depend on the stage of the project and the amount of work that has been completed at the time of cancellation.
If you decide to cancel your project before we have begun any work, you are entitled to a full refund of any payments made, minus a processing fee of five percent to cover administrative costs and payment processing fees. To qualify for this type of cancellation, the cancellation request must be submitted in writing before we have started any discovery, planning, design, or development work on your project.
Project commencement is defined as the point at which our team begins any work related to your project, including but not limited to initial consultations, requirement gathering, research, wireframing, or any preparatory activities. Once work has commenced, the cancellation terms outlined in the following sections will apply.
If you choose to cancel your project after work has begun, refunds will be calculated based on the percentage of work completed at the time of cancellation. We will provide you with a detailed breakdown of the work completed, including hours spent, milestones achieved, and deliverables produced.
The refund amount will be calculated by subtracting the value of completed work from the total project cost. For example, if thirty percent of the project has been completed, you will be charged for that thirty percent, and the remaining seventy percent will be refunded to you, minus any non-refundable deposits or fees as specified in your service agreement.
To request a cancellation during project execution, you must submit a written cancellation notice to us via email. We will acknowledge your cancellation request within two business days and provide you with a final invoice showing the work completed and the refund amount due.
Once a project has been completed and delivered to you, no refunds will be issued. Project completion is defined as the point at which all agreed-upon deliverables have been provided to you and you have had the opportunity to review and approve the final work. If you have concerns about the quality or functionality of the delivered work, please refer to our Quality Guarantee section below.
Refunds are processed on a case-by-case basis and are subject to the following conditions:
You may be eligible for a full or partial refund if we fail to deliver the agreed-upon services as outlined in your service agreement; if there are significant delays in project delivery that are solely attributable to our team and not caused by client delays or scope changes; if we are unable to meet the technical requirements specified in your project scope due to limitations on our end; or if you cancel the project in accordance with the cancellation terms outlined above.
Refunds will not be issued in the following circumstances: if you change your mind about the project after work has commenced without valid cause; if delays in project delivery are caused by your failure to provide necessary materials, feedback, or approvals in a timely manner; if you request changes to the project scope that significantly alter the original agreement; if you are dissatisfied with design or aesthetic choices that were previously approved by you during the review process; or if technical issues arise due to third-party services, hosting providers, or platforms outside of our control.
We stand behind the quality of our work and are committed to ensuring your satisfaction. If you are not satisfied with the final deliverables, we offer a quality guarantee that includes a revision period during which we will make reasonable adjustments to address your concerns.
Upon delivery of the final project, you will have a revision period of fourteen days to review the work and request any necessary changes. During this period, we will make reasonable revisions to ensure the deliverables meet the specifications outlined in your service agreement. The number of revision rounds included in your package will be specified in your service agreement.
Revisions must be related to the original project scope and specifications. Requests for new features, functionality, or design elements that were not part of the original agreement will be considered scope changes and may incur additional fees.
If you discover any defects, bugs, or technical issues with the delivered work within thirty days of project completion, we will address and resolve these issues at no additional cost to you. Defects are defined as functionality that does not work as specified in the original project requirements or technical errors that prevent the website or application from functioning properly.
To report a defect, please contact us with a detailed description of the issue, including steps to reproduce the problem and any relevant screenshots or error messages. We will investigate the issue and provide a resolution within a reasonable timeframe based on the severity of the defect.
Once a refund has been approved, we will process the refund within seven to ten business days. Refunds will be issued to the original payment method used for the transaction. Please note that depending on your financial institution, it may take an additional five to ten business days for the refund to appear in your account.
You will receive an email confirmation once the refund has been processed, including details of the refund amount and the expected timeline for the funds to be available in your account. If you do not receive your refund within the specified timeframe, please contact your financial institution first, as processing times may vary. If the issue persists, please contact us for assistance.
Most of our projects require an initial deposit before work begins. This deposit is typically a percentage of the total project cost and is used to secure your project slot in our schedule and cover initial project setup costs.
Initial deposits are generally non-refundable once work has commenced on your project. The deposit covers the time and resources invested in the early stages of your project, including discovery, planning, and initial setup. If you cancel your project after the deposit has been paid and work has begun, the deposit will be applied toward the cost of work completed, and any remaining balance will be refunded according to the terms outlined in this policy.
For larger projects, we may establish a payment schedule with multiple milestones. Payments are typically due upon completion of each milestone. If you choose to cancel the project after a milestone payment has been made, refunds will be calculated based on the work completed beyond that milestone.
If you request changes to the project scope after work has begun, we will provide you with a revised quote and timeline. Scope changes may result in additional fees and extended delivery timelines. Any additional fees must be agreed upon and paid before we proceed with the scope changes.
Significant scope changes may also affect your eligibility for refunds. If a project is cancelled after substantial scope changes have been made, the refund will be calculated based on the revised project scope and the work completed under that scope.
If you have a dispute regarding a refund or cancellation, we encourage you to contact us directly to discuss your concerns. We are committed to resolving disputes amicably and will work with you to find a fair solution.
In the event that we are unable to resolve a dispute through direct communication, both parties agree to attempt mediation before pursuing legal action. Mediation will be conducted by a neutral third-party mediator agreed upon by both parties. The costs of mediation will be shared equally between both parties.
We shall not be liable for any failure or delay in performing our obligations under your service agreement if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or technical failures of third-party services.
In the event of a force majeure situation, we will notify you as soon as reasonably possible and will make reasonable efforts to resume performance of our obligations. If the force majeure event continues for more than thirty days, either party may terminate the service agreement, and refunds will be calculated based on the work completed at the time of termination.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.
We encourage you to review this Return Policy periodically to stay informed about our refund and cancellation procedures. If you have any questions about changes to this policy, please contact us for clarification.
If you have any questions about this Return Policy or wish to request a cancellation or refund, please contact us at:
Sectionline
548 Market St, San Francisco, CA 94104, United States
Phone: +1 415 735 4170
Email: help@sectionline.world
We are here to assist you and will respond to your inquiry as quickly as possible. Please provide as much detail as possible about your situation so that we can address your concerns effectively.